Frequently asked questions

Where a sample/demo version is available?

• In the Downloads section there are presentations, which describe in details all aspects of our products application. The presentations have a great deal of screen shots and explanatory comments.
• Phiplastic Pictor - the free viewer for inspection sessions can be also downloaded there. It displays inspection results of several boards in quite the same way as the inspection system itself.
• If this data is not sufficient, please, send us your boards or their images. We will be happy to demonstrate how Phiplastic products work on your examples. 'Live' demonstration is also possible - please, contact us.

What computer configuration is needed?

• Processor: Dual Core Intel or AMD is recommended;
• Frequency: 2.0 GHz (we recommend from 2.5 to 3.0 GHz);
• Memory: 1 GB (we recommend from 2 to 4 GB);
• Hard drive: 100 GB or more (we recommend two SATA drives in RAID-0 array);
• Operating system: Windows XP/Vista/7 or Windows 2000/2003/2008 (the best choice is Windows 7 32-bit).

Which scanner is needed?
The scanners are being constantly improved. To get the most recent information, please ask the question to the developers. Please, specify which articles you're going to scan (artworks or printed circuit boards), and what are their sizes and precision.

Is it possible to work with the boards where the elements are installed?
No.

What does the delivery set consist of?
Software and 12 months support. It is possible to organize user's training at customer's enterprise.

What kind of support is provided?
The support includes free consultancy and upgrades up to all new software versions. After the expiration of the first year it is possible to expand the support period or to purchase upgrades.

What is more profitable - backup or upgrades?
The support is more profitable for users, as the total cost of all annual upgrades is normally 1.5 to 2 times as much as compared to the annual cost of support.